Refund policy

It may happen that you want to return an order, perhaps because the product is not to your liking, or there might be another reason why you don't want to keep the order. Whatever the reason, you have the right to cancel your order within 14 days after receiving it without giving any reason.

After cancellation, you have an additional 14 days to return the product. You will then be credited the full order amount, including shipping costs (within 14 days after reporting the return). This does not apply to transport costs. This transport is specially planned for you. Only the costs for the return from your home to the web store are at your own expense. These costs are approximately €6.95 per package; please check your carrier's website for exact rates. If you exercise your right of withdrawal, the product with all supplied accessories and, if reasonably possible, in the original condition and packaging will be returned to the entrepreneur. To exercise this right, you can contact us at hilgonda@hillaryshome.nl. We will then refund the due order amount within 14 days after your return has been reported, provided that the product has already been received back in good order.

If the product is damaged or the packaging is more damaged than necessary to try the product, we can pass on this depreciation of the product to you. So be careful with the product and make sure it is properly packaged for return.

Perishable or custom-made items cannot be returned

Some products you buy through this online store, such as flowers, fresh fruit, and juices, have a limited shelf life and cannot be returned. Also, custom-made and processed products (Gifts, Esatto wood stain, wax, and sealer), paints, varnishes, and greenery, cannot be returned. The right of withdrawal is not applicable in these cases. The sale is final after successful payment. Sale products may also not be returned.

Want to exchange a product?

Do you want to exchange your product? That's no problem at all. You can contact us at hilgonda@hillaryshome.nl. However, you will be responsible for the return shipping costs.

I provided the wrong delivery address!

Accidentally provided the wrong delivery address? Please contact us as soon as possible. We will try to change the order for you.